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Laurenne Douglas
Director of Operations
Laurenne Douglas started with our company in 1984 while attending the University of California at Berkeley. Beginning as a front desk clerk at the Hotel Durant, Laurenne quickly moved through the management positions becoming Front Office Manager, Rooms Division Manager and Assistant General Manager. In addition to the operations side, Laurenne was restaurant manager for our restaurant, Henry's.
In 1988, while still at the Hotel Durant, Laurenne trained new General Managers at our Oakland and Walnut Creek locations.
In 1990, Laurenne was promoted to General Manager of the Best Western Garden Court Inn, a 122 room hotel in Fremont California. Shortly thereafter she took on the responsibilities of Supervising General Manager for two other Pacific Plaza hotels. In 1998 Laurenne was promoted to Regional Manager, overseeing four of our hotels.
Laurenne's current responsibilities as Director of Operations include full operational responsibility for our hotels. In addition to the hotels, she conducts market studies, staff assessments and operational reviews for new or proposed properties. Her knowledge
and expertise in the areas of pre-opening and repositioning of hotels are key to our success.
Laurenne was invited to join the Board of Directors for the California Lodging Industry Association in 2002. She is currently serving on the executive committee for the board and will be CLIA's chairperson in 2007/2008. Laurenne is also a voting member of
Best Western International.
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